In order to save us time so that we can continue to provide a fast and efficient ordering service to you we have set up this page in order to answer the most frequently asked questions.
This page will hopefully answer your questions and give us more time What currency are the prices in?
All the prices you see on the Action Records web pages are in UK pound sterling (£).
We take all types of payment including Cash, I.M.O., Postal Orders and credit/debit cards. The credit/debit cards we accept are Visa, Mastercard, Access, American Express, JCB, Diners Club, Eurocard and Switch.
The on-line ordering system known as the shopping basket is suitable for credit/debit card orders only. If you wish to pay by any other method than by credit card, please go to the bottom of this page to learn how.Are the video tapes and DVDS you sell a different format to the video formats in the United States?
Yes, they are a different format. They are in PAL format, which do not run on American DVD/Video players.
The videos run perfectly ok anywhere in the world apart from the USA (or if you happen to have an American video player). So please, if you are buying from the USA, please remember that the videos are not compatible with your video players, so if you choose to still buy these videos (either because you collect the artist/band or you can get the video converted) then we will not be able to accept them back and refund you.Is there a minimum order amount?
Yes, I'm afraid we have had to enforce a minimum order amount. We cannot accept orders lower than £2.99 (excluding postage and packaging) because of bank charges that are charged to us per sale. How much is postage?
For our postage rates please look on the postage page. Who do I make cheques/postal orders payable to?
Please make cheques or postal orders payable to "ACTION RECORDS". How often is the Action Records web site updated?
The entire database is updated at least every Friday evening. That includes the new releases, sale lists, rarities and back catalogue. Sometimes we get so many good promos in during the week that we make another update mid week. We may start to update every day depending on the level of changes made daily to our stock database. I live in a non EEC country, can I get my order VAT free?
Yes, orders are VAT free outside the EEC. If you have a VAT registered Business within Europe please contact us.How do I order if I do not have a credit/debit card?
Please DO NOT submit an order via the secure shopping basket if you are not paying by credit card. We used to offer the option of reserving the items until we receive your payment by post, but unfortunately so many people were reserving items and not sending for them, which made our order processing system less efficient and we just can't afford it anymore. The best we can suggest is to make a note of the item(s) you wish to order and send the order to us along with your payment and address details. If we happen to have sold out of all the items in your order and cannot get back in stock in good time, we will return your payment straight away. If we only have some but not all the items in your order, we will either give you a credit note or refund the difference (please state which you would prefer). What do the abbreviations you use for your formats stand for?
|CD, compact disc album |
CDS, compact disc single
7, seven inch single
10, ten inch vinyl
12, twelve inch single
LP, album on vinyl
MC, cassette album
MCS, cassette single
MD, mini disc
|BOX, box set |
VID, video (VHS PAL format)
MISC, miscelleaneous item
COL, coloured vinyl
LTD, limited edition
PIC DISC, picture disc
DVD, digital video disc